"Customer Orientated, Honest & Helpful"
I purchased my Hunter Douglas motorized Luminette's over 5 years ago from Cliff who I believe was the original owner of Gotcha Covered. When the motor had issues and stopped working, I reached out and found out that the franchise changed hands twice since Cliff left. The new owners, Sergio & his wife, stepped in and were more than willing to try to resolve my issue. Sergio spent a great deal of time troubleshooting the issue and working as the go between with Hunter Douglas & myself to fix the issue. Today, we finally resolved the problem, and I couldn't be happier. Sergio is extremely customer orientated, honest and helpful.
- Dale W.