"Thanks for standing behind what you sell!"
A pair of shutters left a gap between them when closed and one protruded further out at the bottom of the shutter, looking warped. You brought Mike out to work with us to find a solution to the first problem; the warp was probably to be expected from such large shutters.
Mike provided multiple solutions and we liked adding a vertical board to one shutter overlapping the other and centered on the gap between them to cover the gap. While looking at the problem, Mike discovered the warped shutter was caused by the bottom hinge that was not properly aligned with the hinges above it.
Then Mike went beyond finding a solution and leaving it for the installers to return and fix it, he fixed both problems the same day. He bought the board, stained it with two coats of the proper stain, and then finished it with a protective satin finish. It looks great. He buried a hidden magnet to the board to hold it tight against the other shutter and reinstalled the hinge properly. Mike has a great understanding of the mechanics of shutters, finding solutions and fixing things quickly and correctly. The results are beautiful and functional. Thanks for standing behind what you sell. A lot of vendors today do not.
- Kitty & Russ